General questions

Your inputs guide the creative process—this is an inspirational portrait, not a guarantee or prediction.

No. Birth details are optional—skip anything and we’ll rely on your vibe and preferences.

Standard delivery is within 24 hours for Basic/Plus and 12 hours for Premium (rush).

A high‑res digital portrait (JPG) and, depending on your plan, a print‑ready PDF and an optional written reading.

Eligible orders include a redraft request within 48 hours of delivery.

Delivery & files

We email your high‑res JPG (and PDF if selected). You can download and save locally.

Yes. Premium includes a 12‑hour rush option.

Yes. Plus and Premium plans include a print‑ready PDF.

Optional add‑on. Included in certain plans as noted.

Reply to your delivery email or contact support and we’ll resend it.

Privacy & inclusivity

Yes. We never sell your data. See our Privacy Policy for full details.

Yes—we’re inclusive of all genders and orientations.

No. We do not use your photos without consent; sketches are based on your inputs.

Yes—Sketch My Soulmate is for entertainment and inspiration.

Yes. Clear your browser’s localStorage or contact support for guidance.

Policies & support

Eligibility (simulated): non‑delivery, corrupted files, or egregious mismatch. Contact support within 7–14 days of delivery.

Reply to your delivery email within 48 hours describing what you’d like adjusted.

Yes. Email support@soulmatesketch.example and we’ll help.

See our Privacy Policy and Terms pages for full details.

No subscription. You pay per sketch based on your chosen plan.